Leveraging New Partnerships and Business Models to Deliver Savings, Build Resilience, and Drive Growth in the Digital Era
It’s Time to Rethink Everything You Know About Managed Services
Leave behind outdated notions of outsourcing and embrace a new reality where Managed Services Providers (MSPs) are key partners in navigating the peaks and valleys of today’s ever-changing digital landscape. The time has come for organizations to rethink their strategies and adopt new MSP business models to thrive in this new era of digital transformation.
Surveying the Landscape: A Closer Look at Managed Services
In today’s rapidly evolving business world, organizations are facing significant pressures to adapt to industry shifts, from supply chain reconfiguration to demographic changes and the energy transition. Some are forging ahead with digital transformation, while others are pausing to focus on building resilience. Digital leaders are increasingly turning to MSPs to help them navigate these uncertainties.
By embracing a wider range of MSP services—such as AI, automation, platform-as-a-service (PaaS) development, cybersecurity support, and more—companies can take on their most complex business challenges and accelerate transformation. With strong MSP partnerships, they no longer have to choose between building resilience and driving growth.
Clearing the Fog: Building Durability Through Partnerships
According to 2023 CGI research, 92% of executives have a digital strategy in place, but only 30% are seeing expected results. Going it alone won’t close this gap. In fact, 42% of digital leaders are extending their strategies into external partner ecosystems to help balance trade-offs, accelerate transformation, and continuously improve operations.
MSPs can help organizations thrive in a world where speed and flexibility are paramount. These providers offer industry expertise, scalable platforms, and critical technology integrations to drive growth. By dissolving barriers between business and IT, MSPs enable line leaders to configure and run their businesses more effectively, integrating third-party platforms such as leading CRM solutions into their business processes.
Seeing Around Corners: Navigating Complex Challenges
Today’s MSPs are not just technologists—they are business strategists. They take a holistic view of organizations’ needs, enabling them to identify opportunities for cost reduction, reinvestment, and growth. With this partnership, businesses can:
- Implement AI-driven automation to streamline processes
- Create tailored PaaS solutions for a unique competitive advantage
- Integrate cloud solutions to meet rapidly evolving demands
By working with MSPs, organizations are better positioned to reduce operational risk while maximizing ROI-led digital innovation.
Establishing Mile-Markers to Measure Progress
For MSP partnerships to deliver the full benefit, it’s crucial to set clear objectives and benchmarks for progress. This includes:
- Customer Experience: With the rising tide of digital innovation, customers expect seamless, personalized interactions across multiple channels. MSPs help organizations meet this demand by providing data analytics, industry expertise, and scalable solutions for an enhanced customer experience.
- Cloud Ascension: Organizations are increasingly adopting cloud computing as part of their digital transformation journey. MSPs make the cloud transition smoother and less risky by providing a unified management platform, with standards-based compliance across all applications and data.
- Cost, Quality, and Performance Balance: Leading MSPs focus on delivering high-quality application development and maintenance at optimal cost-performance ratios. Whether using agile or DevOps methodologies, MSPs help organizations meet their business goals while ensuring consistent performance.
Ready to Rethink Your Managed Services Approach?
This guide is designed to inform your decisions as you explore new managed services partnerships. With the right MSP, your organization can simultaneously drive growth and build resilience, setting the stage for long-term success in the digital era.
It’s time to embrace a new paradigm—where managed services become an essential component of your strategy for innovation and transformation.
This article is posted at cgi.com
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