Gartner, Voice of the Customer for Contact Center as a Service, Peer Community Contributor, 27 February 2026. GARTNER and PEER INSIGHTS are trademarks of Gartner, Inc. and/or its affiliates. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom Video Comm.
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