What Will Humans In The Loop Do?
A primer for the future of humans in the loop working with AI agents.
In some roles, AI will be able to automate 80% to 99.9% of daily tasks. The key to AI-first CX success? It’s humans working with AI, not humans versus AI.
By keeping humans in the loop with AI, enterprises continuously strengthen CX systems by turning every interaction and human workflow into intelligence.
Forrester’s “What Will Humans In the Loop Do?” explores how to train workforces to be AI-ready so systems get smarter and customer experience keeps the human touch.
This research shows data leaders how to:
- Increase and fortify the human-AI-business connection
- Design CX systems where humans guide AI agents
- Prevent CX breakdowns when scaling AI agents
- Keep AI-driven CX trustworthy and accountable
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NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. For more information about NiCE, please visit nice.com.
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