Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Only 15% of enterprises are achieving measurable ROI from AI agent deployments. Meanwhile, 40% remain stuck in POC purgatory — generating insight, but not impact. The difference isn’t ambition or investment. It’s execution.
In Mind the Agentic Action Gap: Stop Losing Money With AI Agents, Forrester defines the structural gap between agent-generated insight and value-driving action. The report explores why time to action defines ROI — and how leading enterprises reduce friction, introduce orchestration, and shift to operating models where AI agents drive measurable business outcomes.
What separates pilots from ROI:
- The four states of AI agent progress
- Why pilots stall in POC purgatory
- How friction and manual steps kill ROI
- How to build an agentic execution blueprint
See how execution defines AI ROI.
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NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. For more information about NiCE, please visit nice.com.
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