How to Build Trust and Keep Patients Coming Back
93% of healthcare orgs think AI improves engagement. Only 59% of patients agree.
There’s a disconnect—and it’s costing trust. In this fireside chat, Twilio and Forrester unpack what it takes to build patient-centered AI that informs, connects and doesn’t sound like a robot wrote it.
Key Takeaways
- What “human-centered AI” actually looks like in the wild
- How to use empathy, not just automation, to earn patient trust
- Real examples: reminders, chat agents and RPM that work
- Why plain language > buzzwords when engagement is on the line
Because loyalty starts with trust—and trust starts with better communication.
Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use their communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.For more information about Twilio, please visit www.twilio.com
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