Employees aren’t overwhelmed… they’re disengaged. And not because you’re sending too many emails but because not enough of it feels worth acting on, based on a survey of 1,175 U.S. employees, from Reworked, Korbyt and ICology.

This is especially true in banking, where employees report the lowest sense of shared understanding and the least control over how and when they receive information. They’re also the most critical of digital signage, with the top complaint being that content on screens “feels generic.”

The report gets into:

• Why satisfaction with message volume is actually a warning sign (not a green light) and what 89% of workers say when you dig a little deeper
• Where channel discipline breaks down in highly regulated environments and why employees turn to shadow comms when official channels feel slow or vague (plus what to do about it)
• How AI fits into the picture by reducing information overload, not adding to it (nearly half of workers question the accuracy of any message they suspect AI wrote)