Forging Your Path to Modernization
How to make endpoint management simpler, cost-effective and more secure In modern workplaces, it’s common to see IT ecosystems with many device types from several OEMs. Managing these environments can…
Five Steps to Master Digital Customer Engagement
Why digital customer engagement is essential now Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three…
Caring for Healthcare Workers.
The COVID-19 pandemic has, and continues to, take a toll onhealthcare workers. While many individuals may have thought that the worst was behind them, the reality is that the pandemic…
8 Email Templates for Modern Customer Success Teams
Does NPS still have the same predictive power? Teams that effectively manage customer relationships are rewarded accordingly; some studies show that dedicated CS can grow expansion revenue up to 125%.…
Should Loyalty Metrics be Reassessed Post-Pandemic?
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…
Bring Your Hybrid Work Vision to Life
Unify your approach to hybrid work with World Wide Technology & Cisco IT leaders face several obstacles as they attempt to bring their hybrid work vision to life, from connectivity…
A Guide to What Is – and Isn’t – a Customer Data Platform
A breakdown of the relationship between a CDP and a DXP Customer data platforms (CDPs) present an alluring option for marketers who are frustrated with limitations in how their technology…
What Is Serverless?
Welcome to the world of serverless Over the last few years, serverless has become a hot technology trend and a trusted cloud strategy for the enterprise. Demand is growing. But…
Designing an Office Worth the Commute
Making sense of the future of work Organizations that prioritize employee productivity, belonging, well-being, and above all, drive engagement, need to consider office functionality and design with employee preferences in…
The State of Data and AI in Retail
4 Proven Strategies Brands Can Use to Unlock Greater Experience These days it’s hard to stand out on lower prices or shiny new features. Give it just a couple of…