The Automation Playbook for Overwhelmed CX Teams
Reduce average handle time, fix bad handoffs and take your automation from clunky to clean You’ve tried automation. And maybe it worked… a little. But your bots still bail halfway…
3 Customer Service AI Trends That Are Actually Moving the Needle
Raise your hand if you’ve sat through one too many webinars that promise “game-changing AI”… only to leave you with the same clunky chatbots and a backlog of unresolved tickets.…
The CX Leader’s AI Maturity Assessment & Guidebook
It’s report card time. Find out where your AI strategy stands and how to level up fast. Let’s be real – your CX tech stack probably looks like a junk…
The AI Agent Handbook
Skip the script and see how autonomous agents are transforming customer experience Another week, another spike in call and chat volume. Your agents are slammed, queues are stacking up and…
Fixing CX Starts with First Contact
How improving First Contact Resolution can reshape the customer experience, elevate your brand and reduce costly second interactions You can’t always prevent product issues, but how you respond makes all…
The Next Wave of DXPs—And How to Find the Right Fit for Your Strategy
Gartner® analyzes 17 top digital experience platforms to help you make confident decisions in a shifting landscape Composable architecture. AI-powered content ops. Seamless, scalable digital experiences. The DXP market is…
Does Your CX Have a DIY Problem?
Why DIY search solutions may cost more than you think (and how to avoid common pitfalls) In today’s digital world, search isn’t just a starting point—it’s the make-or-break moment of…
The Real ROI of Remote Support—Forrester Crunched the Numbers
A commissioned study reveals how smarter remote support delivers faster resolutions, lower costs and a 395% ROI Screenshare requests that go nowhere. Repeat tickets for the same glitch. Agents burning…
How AI is Powering Personalized Experiences that Customers Expect
Personalization isn’t exactly groundbreaking, but thanks to AI, it’s now the secret sauce for brands looking to turn customer interactions into meaningful (and profitable) connections. AI is being used for…
Turn Customer Feedback Into Your FinServ Advantage
Because even the best CX strategy falls flat without follow-through There’s a growing gap between what customers expect and what many financial institutions deliver. They want fast, personal, seamless experiences…