How to successfully unify data to create more meaningful customer experiences The pandemic has driven fundamental changes in how consumers engage with brands, how they think and behave— and in…
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…
Using modern tools to delight modern customers Smart self-service creates happy customers, reduces costs, drives efficiency, and grows revenue. Businesses around the world, across all industries are facing drastic changes…
Salesforce Research surveyed over 300 healthcare and life sciences marketing leaders worldwide to discover how: • Cross-functional dynamics are shifting to satisfy customer and business demands• Data is transforming how…
As artificial intelligence (AI) drives advertising sales to become more automated, the ad sales process and salespeople’s roles will be reinvented. Their path forward hinges upon the evolution of a…
How to make endpoint management simpler, cost-effective and more secure In modern workplaces, it’s common to see IT ecosystems with many device types from several OEMs. Managing these environments can…
Why digital customer engagement is essential now Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three…
Does NPS still have the same predictive power? Teams that effectively manage customer relationships are rewarded accordingly; some studies show that dedicated CS can grow expansion revenue up to 125%.…
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…
Unify your approach to hybrid work with World Wide Technology & Cisco IT leaders face several obstacles as they attempt to bring their hybrid work vision to life, from connectivity…
