Industry-leading enterprises are methodically pursuing cloud-native computing because it promises advantages for application development and process automation in the digital business era. Cloud-native computing decouples applications from the underlying infrastructure,…
Are you maximizing the return on your managed services investment to support Oracle applications or technology? Smart IT and management teams focus not just on how much they spend but…
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless…
In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processes, streamline…
Achieving Personalized Contact Center Experiences Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as…
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT…
Online meetings for a new generation of work SOLUTION BRIEF When Apple’s FaceTime debuted in 2010, it signaled a new era of video communication. Very quickly, people embraced the technology…
