How Excellent Customer Service Can Retain Customers
We’ve all heard the quote: it takes five times as much money to acquire a customer as it does to retain one. For some industries, acquisition is key, but there…
What Happens When AI Agents Actually Go Into Production
What Happens When AI Agents Actually Go Into Production See how companies like YouTube, DBS Bank and Bell Canada are using AI agents to improve efficiency, reduce service costs and…
Where CX Leaders Are Seeing the Biggest ROI From AI
Where CX Leaders Are Seeing the Biggest ROI From AI New research reveals CX use cases where AI agents are delivering measurable returns, from improved efficiency to higher engagement and…
The AI Transformation 100:100 Concrete Ideas for Fixing How We Work
The AI Transformation 100: 100 Concrete Ideas for Fixing How We Work 100+ leaders, technologists and researchers share how they turn AI from hype into sustained advantage, with concrete practices…
The path to AI ROI: Why asecure, scalable platformis critical
The Path to AI ROI: What CIOs Say IT leaders and professionals share insights on how to use AI to drive operational efficiency, business growth and competitive advantage We’ve all…
The 2026 State of CX Outsourcing
How to Outsmart the AI Bot Boom Outsourcing is becoming deeply embedded in how organizations operate CX. Whether they scale responsibly, integrate AI effectively or drive meaningful CX transformation now…
From Stuck to Solved: The AI Leapfrog Effect
From Stuck to Solved: The AI Leapfrog Effect Every team has that one problem everyone avoids because it’s too complex, too expensive, or too messy. Phase2’s advice? Stop waiting for…
How to Outsmart the AI Bot Boom
How to Outsmart the AI Bot Boom AI bots are rewriting the rules of web traffic, and healthcare organizations are paying the price in performance, cost and credibility. Good Bot,…
How to Scale Conversational AI Without Losing Control
How to Scale Conversational AI Without Losing Control Customer-facing work isn’t powered by conversations alone. It runs on decisions. Every interaction is a chain of “if this, then that” moments…
Unlocking Success with GenAI:A Comprehensive Guide
Unlocking Success with GenAI: A Comprehensive Guide Generative AI is reshaping enterprise strategy, but many organizations struggle with where to start, how to prioritize use cases and how to implement…
Designing AI-First Systems for Customer Access
Designing AI-First Systems for Customer Access Enterprise AI rarely struggles because models are weak. It struggles when systems aren’t designed to work together. Customer access is a clear example. As…