Globally, in 2022 fraud returned to something more closely resembling pre-pandemic levels. However, with increased digital transaction volumes, the risk to organizations and individuals was even greater than before. Cybercriminals and fraudsters continue to evolve and show increasing sophistication — with stolen identity information at the center of their strategies.
Consumers, keenly aware of the risk of using online channels, judge companies based on how well their personal data is protected. Winning organizations will implement smarter fraud prevention strategies that build consumer trust by demonstrating safety in their omnichannel customer experiences.
In the 2023 State of Omnichannel Fraud Report, TransUnion brings together trends, benchmarks and expertise from across our identity and fraud prevention organization. It provides insight and recommendations to those responsible for preventing fraud and streamlining online experiences to deliver better business outcomes. Readers should use this report to evaluate their current fraud prevention programs in the context of the broader market. This information and insight should be shared across the organization with the goal of improving customer satisfaction, reducing fraud and improving business performance.
Included in this Report:
- Global Digital Fraud Trends
- Data Breach Trends
- Global Consumer Fraud and Customer Experience Sentiment
- Implications for Fraud Prevention Leaders
- Data Sourcing Methodology
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This article is posted at transunion.com
