Let’s get your generative AI muscles warmed up
Customers demand that brands deliver fast responses to questions and pivot quickly to resolve issues. These expectations are not going away, and the capabilities of new artificial intelligence (AI) solutions will only raise customer expectations higher. If you want to compete in the customer experience (CX) race, you need to use purpose-built AI models for CX. The marathon is already underway, and your business operations need to pick up the pace to stay in the race.
90% of best-in-class companies are likely to invest in AI 1
At the starting line, we’ll discuss how AI solutions are changing the world of CX—including customer and
employee expectations. Then, once you settle into a comfortable pace, we’ll discuss what sets purpose-built generative AI models for CX apart from generic AI such as ChatGPT. And finally, we’ll show you how to finish strong by giving tips to select the right AI platform for you.
Included in this Contents
- It’s time to get in shape
- Choose the right CX coach
- Get the CX juice of champions
- Hit the track with confidence
- Give them the AI tools they need
- The finish line is in your sights
This article is posted at nice.com
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