WHY MODERNIZE TO A CLOUD PLATFORM?
Cloud computing is foundational for companies that are ambitious about moving and transforming at speed, meeting elevated customer expectations, and future-proofing their business.
In today’s interconnected, technology-driven world, IT leaders face increasing pressures to modernize outdated systems—especially for software that supports customer experience. Rapid advances in digital and AI technologies are driving a fundamental shift in IT demands, placing an emphasis on speed, agility, scalability, security, data management, innovation, and user experience. Because of this, there has never been a greater imperative to move to the cloud and to consolidate customer experience (CX) applications and systems on one complete cloud native CX platform or contact center as a service (CCaaS) platform.
Modernizing to a cloud platform helps IT leaders stay ahead of the curve and optimize their organization’s infrastructure and resources. It opens new opportunities for improved security
and reliability, with added scalability and the flexibility for organizations to continue to innovate in ways that on-premises or mixed-cloud technology cannot offer. With a cloud-first, holistic approach to customer experience, IT can shift focus from supporting a maze of customized solutions to maximizing productivity and innovating more streamlined solutions for customers, agents, and business users.
Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com
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