Redefine Retail Contact Centers with AI
From Service Desks to Revenue Engines
Modern retail isn’t just about transactions — it’s about building loyalty, increasing value, and turning every customer interaction into an opportunity for growth. Discover how AI-powered contact centers are helping top retailers transform their service operations into strategic sales drivers.
Why Rethink the Contact Center?
Retailers face shrinking margins, rising expectations, and constant pressure to grow. Yet one of the greatest untapped assets is hiding in plain sight: the contact center.
Talkdesk’s Future of Retail report reveals that 58% of retailers now see revenue growth as their top priority — and they’re achieving it by shifting their contact centers from cost centers to profit hubs.
Turn Conversations into Conversions
Powered by AI, modern contact centers can:
- Drive sales with real-time agent assist and smart upsell prompts
- Engage proactively with follow-ups on abandoned carts or missed opportunities
- Maximize efficiency by automating routine inquiries and freeing agents to focus on high-value interactions
- Deliver personalized experiences through data-driven insights and predictive analytics
The Results Speak for Themselves
Retailers like Zumiez and Tuft & Needle are already leading the charge:
- 15% SLA improvement with Talkdesk’s real-time dashboards
- 96% call answer rate through optimized scheduling
- Enhanced agent productivity and sales conversion with AI guidance
Empower Agents. Exceed Expectations. Increase Revenue.
AI transforms the contact center by:
- Providing agents with next-best actions and customer insights
- Automating simple tasks to streamline service
- Supporting ethical selling with compliance tools and smart scripting
- Fostering a culture of performance with tailored training and KPIs like Average Revenue per Interaction (ARPI)
This article is posted at cxnetwork.com
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