Get Better at ROI Projections for GenAI in Customer Service

Discover the benefits and ROI for GenAI

GenAI is reshaping customer service, making answers faster, agents less stressed and operations run smarter. But without a clear strategy, even the best tools can fall short.

By 2026, 75% of service organizations embracing GenAI will primarily unlock productivity enhancements, leading to significant ROI in soft benefits like increased employee satisfaction.*

This Gartner® report shows how to turn that potential into a plan, connecting GenAI to the outcomes that matter for your customers, your team, and your business.

We believe you’ll learn how to:

• Connect GenAI to what matters most for your business
• Stay ahead by getting it right from the start
• Keep customers happy with seamless, smart service
• Help agents thrive with intuitive, real-time support
• Build a strategy that’s grounded, human and built to scale

Create a NiCE world with real ROI from smart service. Get your copy.

*Gartner, Get Better at ROI Projections for GenAI in Customer Service, Uma Challa, 3 April 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. For more information about NiCE, please visit nice.com.

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