Building the Foundation of a Superior Help System
Building the Foundation of a Superior Help System
Learn how to establish the essential foundational elements of a help system to ensure that it reflects your brand and provides a consistent look and feel. This is especially important for large deployments, highly regulated content, and image-heavy detailed topics.
In this webinar we will cover:
- Creating branded style sheets covering the most critical styles in authoring (lists, tables, headings, links) as well as some unique styles that can elevate your topics
- Establishing topic layouts with standardized content for a variety of topic types (procedures, desktop aids, policies, etc.) and at the same time become living “style guides” for your company’s standards and conventions
- Creating templates for Word, PDF, and Frameless layouts to promote the company’s image and brand in various layouts.
Your Expert
Beth Gerber
Beth Gerber is co-owner and President of Lightext, Inc., a firm that specializes in quality consulting in the areas of policy and procedure development, curriculum design, and training delivery primarily for the financial services and government sectors.
Beth Gerber her career as a Vice President for Home Savings of America in California and was responsible for training, procedures, and loan servicing operational departments. In 1994, Beth took her expertise and opened a consulting company that models her commitment to high standards in the writing and training profession.
Beth’s expertise is in implementing RoboHelp as a corporate enterprise solution. As an expert in this product and an Adobe Partner, she has co-hosted multiple webinars with Adobe Systems, been a featured speaker at Writers UA and STC conferences and Adobe pre-conference workshops, and has authored several RoboHelp product reviews. She also provides customized RoboHelp trainings at client locations.