You’ve got agents bouncing between six tabs, customers repeating themselves and a backlog that’s basically sentient. Everyone’s tired, and more dashboards or “better training” won’t fix it.
This IDC Spotlight, sponsored by NiCE, lays out how leading CX teams are ditching band-aid fixes for automation that actually works. Think full-on outcome orchestration, copilots that coach while they work and unified platforms that don’t fall apart when someone switches channels.
What’s in it for you? You’ll learn:
- How to stop juggling disconnected tools and start orchestrating real journeys
- What agentic AI and copilots actually do (hint: more than just chat)
- Where to find ROI your CFO will notice
- Why unified CX platforms are winning the long game on speed, trust and control
Don’t just survive peak season. Learn how to fix the root problems, not patch them.
Get the report
By submitting this form, I confirm that I have read and agree to SMG’s privacy policy, consent to receive communications and understand that I can opt-out at any time. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Presented by
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. For more information about NiCE, please visit nice.com.
Copyright © 2025 Simpler Media Group, Inc. Privacy Policy. Terms of Use.
600 California St, 11th FL, San Francisco CA 94108 USA