The IT Guide to Data Security and Governance
No business continuity plan could have prepared IT leaders for the global pandemic. COVID-19 threw the spotlight on digital — for both its strengths and shortcomings. On the one hand,…
The Low-Code App Development Playbook
Business success today depends greatly on whether IT can provide seamless and highly personalized connections with customers. Efficiency, productivity, and cost savings are top priorities for IT leaders – and…
The Strategic CFO
CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds and managers of budgets. Today’s business environment demands finance transformation, where…
Green Quadrant: Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by mandatory reporting rules based on…
Consumer-Goods FirmsDig Deeper into Data for Superior Customer Experience
Even before the Covid-19 pandemic struck, consumer-goods companies were no strangers to market upheaval and the critical need for business agility. The biggest disruptors included growing threats from e-commerce marketplaces…
The Contact Center QA “X Factor”
A positive customer experience (CX) can be a major competitive differentiator. According to recent PWCresearch, 1 in 3 customers would walk away from a brand they love after just one…
Reimagining omnichannel CX in the age of AI
Every day, customers leave a trail of information to tell you what they want, feel, and dislike. Every phone call, chat, website visit, social post, and online review generates billions…
The Future of CX
Customer Experience (CX) has been a focus for many brands in recent years, with heavy investment seen by companies trying to perfect and differentiate themselves from their competitors. But what…
Transforming Customer Experience: How Companies Drive Business Success When Integrating UC & Contact Center Platforms
Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists. When asked for 2023 technology spending plans, 65% of companies said they…
From Cost Center to an Experience Center
Your customer experience IS your competitive advantage More than 80% of businesses agree that customer experience (CX) offers them a competitive edge; yet just 14% say it forms a crucial…