Personalization helps build brand loyalty by creating customer experiences (CXs) your customers actually want to experience, over and over again. The potential value of personalization is well-established—one recent estimate sees…
Surveys capture the past. Signals power the present. Understanding customer needs and expectations has always been at the heart of customer experience. But for many companies, early forms of gathering…
Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with…
Setting the scene As the full impact of the pandemic dawned with astonishing speed on organisations and on their markets across Asia, service departments faced not only previously unimagined levels…
The immersive CX paradigm shift begins To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic…
Coordinating regulatory frameworks across jurisdictions is a complex task for almost any sector. With crypto-assets – given the unique features of the underlying technology as well as the boundless opportunities…
Global investment in education technology is set to increase to approximately $342 billion by 2025, as EdTech is being considered the most viable method to address the change in learning…
In this report, Aberdeen analyzes the challenges modern application developers face, as well as the strategies and capabilities that leading businesses are following, such as AI-driven analysis, tooptimize their applications.…
The Future of CX is now Customer behavior trends have dramatically shifted, leaving entire enterprise organizations struggling tokeep up with the pace of change. After a disruptive and tumultuous 2020,…
Over the past few years, Customer Experience (CX) programs have become an established path to delivering enhanced customer experiences, engaging employees and driving business change. Why then, is every business…
