ECM is moving to the cloud Digital transformation is radically disrupting the business world. The pace of market change and the speed of innovation require that today’s companies operate in…
People — especially a sizable field service workforce — are arguably one of the most important assets a company can have. Ensuring a field service workforce can perform its tasks…
Data’s role as a transformational business asset continues to grow. Thanks to increasing investments in application development; modern DevOps practices; and heightened business intelligence, analytics, and machine learning demands, nearly…
After more than two years of transformative changes, it seemed hybrid work was here to stay. Employees were meant to show up in the office on an as-needed basis while…
Ransomware-as-a-service One of the reasons for the rise in cases is that it’s become common for ransomware creators to establish an affiliate network, or partner program. In this new model,…
Despite steady growth, public cloud isn’t the answer for every industry. For healthcare, financial, and public sector organizations facing compliance regulations, private cloud IaaS is a better option. ENTERPRISE ADOPTION…
How to successfully unify data to create more meaningful customer experiences The pandemic has driven fundamental changes in how consumers engage with brands, how they think and behave— and in…
Industry-leading enterprises are methodically pursuing cloud-native computing because it promises advantages for application development and process automation in the digital business era. Cloud-native computing decouples applications from the underlying infrastructure,…
Salesforce Research surveyed nearly 6,000 consumers worldwide on their experiences with providers, insurers, and pharmaceutical and medical device companies and discovered: • Common challenges to receiving care• Consumers’ desire for…
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…
