The Employee Experience Revolution
Balancing inspiration and alignment What is the employee experience, and why does it matter? Kazoo’s Employee Experience Manifesto plants a flag in the sand. Employees want more than a job.…
Customer 360 for data leaders
A data fabric approach to customer 360 Organizations are looking to use the data they already have, bringing in data of different types from a variety of sources, in order…
3 Strategies to Improve the Customer Experience
Managing CX across the end-to-end journey Delivering great customer experiences requires a strategic approach across multiple departments and lines of business within the company – not just the Contact Center.…
From Great Resignation to Great Retention
Understanding workplace trends and how a data-driven approach can improve employee experience Employee engagement, job satisfaction and well-being is more important than ever. Yet nearly 70% of HR leaders still…
Optimize Customer Engagement with a Cloud Contact Center
Differentiate Your Organization by Serving Customers Better In this eBook Genesys addresses Key Questions: 1. How do you ensure business continuity when your enterprise applications are hosted in the cloud?…
Customer Experience + Customer Service: Breaking Silos to Unify CX
Learn how your brand can build an innovative and unified customer experience management program Customers are choosing digital first at an accelerated pace, and many prefer self-service and social channels.However,…
Managing Sprawl in Microsoft 365
How content sprawl happens, why it matters, and steps every IT leader should take to avoid it Imagine, if you will, the housing sector in much of North America. As…
How To Choose a Composable DXP
Your roadmap to a composable future Digital Transformation is a continuous process that requires constant change and innovation from all levels of an organization, but it is difficult when you…
The Future of Knowledge Management
4 key questions answered Verint recently hosted a Knowledge Management (KM) webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker.In this e-Book, The Future of…
US Contact Center Decision Makers’ Guide 2022
The Cloud-based Contact Center Solutions Chapter Cloud-native omnichannel has failed to deliver for modern consumers. That’s why today’s most techforward brands are retooling to deliver predictive, contextual, conversational CX for…