Business user’s guide to Data-driven CX
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…
The ROI of Smart Self-Service
Using modern tools to delight modern customers Smart self-service creates happy customers, reduces costs, drives efficiency, and grows revenue. Businesses around the world, across all industries are facing drastic changes…
Enterprises Accelerate Agility with Cloud Services
IDC Opinion : Enterprise digital transformation has been accelerating as line of business needs change to meet diverse consumer expectations, a trend that has been especially emphasized during the pandemic.…
Six Myths Of SIEM
Exploring the 6 myths of SIEM Have you investigated SIEM solutions lately? Because things have changed. Rumor says SIEM solutions are unwieldy and complex — and therefore only for large…
Operation Uptick
While a checklist may seem like a simple tool, it’s not the box-ticking exercise most believe it to be. When done right, it’s the key to unlocking better productivity, better…
Trends in Healthcare and Life Sciences Marketing
Salesforce Research surveyed over 300 healthcare and life sciences marketing leaders worldwide to discover how: • Cross-functional dynamics are shifting to satisfy customer and business demands• Data is transforming how…
The Advertising Sales Equilibrium
As artificial intelligence (AI) drives advertising sales to become more automated, the ad sales process and salespeople’s roles will be reinvented. Their path forward hinges upon the evolution of a…
How to Build Your Incident Response Plan
When Disaster Strikes, How Quickly Can You Respond? There is a good chance you’ve already been breached. Verizon’s 2019 DBIR found 41,686 security incidents including 2,013 data breaches worldwide. Credential…
The Customer 360 Playbook
What is customer 360 transformation and why now? Business transformation has reached a critical inflection point.For decades, businesses competed on the ability to build and distribute the best product or…
Turn Your Oracle Managed Services Vendor Into Your Competitive Edge
Are you maximizing the return on your managed services investment to support Oracle applications or technology? Smart IT and management teams focus not just on how much they spend but…