Ransomware on the Rise
Ransomware-as-a-service One of the reasons for the rise in cases is that it’s become common for ransomware creators to establish an affiliate network, or partner program. In this new model,…
The Best of Both Worlds: The Case for Harmonizing Public and Private Cloud Platforms
Despite steady growth, public cloud isn’t the answer for every industry. For healthcare, financial, and public sector organizations facing compliance regulations, private cloud IaaS is a better option. ENTERPRISE ADOPTION…
Moving beyond survival mode for your 2022 marketing strategy
How to successfully unify data to create more meaningful customer experiences The pandemic has driven fundamental changes in how consumers engage with brands, how they think and behave— and in…
A Cloud-Native Approach to Process Automation
Industry-leading enterprises are methodically pursuing cloud-native computing because it promises advantages for application development and process automation in the digital business era. Cloud-native computing decouples applications from the underlying infrastructure,…
Connected Healthcare Consumer
Salesforce Research surveyed nearly 6,000 consumers worldwide on their experiences with providers, insurers, and pharmaceutical and medical device companies and discovered: • Common challenges to receiving care• Consumers’ desire for…
Business user’s guide to Data-driven CX
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…
The ROI of Smart Self-Service
Using modern tools to delight modern customers Smart self-service creates happy customers, reduces costs, drives efficiency, and grows revenue. Businesses around the world, across all industries are facing drastic changes…
Enterprises Accelerate Agility with Cloud Services
IDC Opinion : Enterprise digital transformation has been accelerating as line of business needs change to meet diverse consumer expectations, a trend that has been especially emphasized during the pandemic.…
Six Myths Of SIEM
Exploring the 6 myths of SIEM Have you investigated SIEM solutions lately? Because things have changed. Rumor says SIEM solutions are unwieldy and complex — and therefore only for large…
Operation Uptick
While a checklist may seem like a simple tool, it’s not the box-ticking exercise most believe it to be. When done right, it’s the key to unlocking better productivity, better…