Should Loyalty Metrics be Reassessed Post-Pandemic?
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…
Bring Your Hybrid Work Vision to Life
Unify your approach to hybrid work with World Wide Technology & Cisco IT leaders face several obstacles as they attempt to bring their hybrid work vision to life, from connectivity…
A Guide to What Is – and Isn’t – a Customer Data Platform
A breakdown of the relationship between a CDP and a DXP Customer data platforms (CDPs) present an alluring option for marketers who are frustrated with limitations in how their technology…
What Is Serverless?
Welcome to the world of serverless Over the last few years, serverless has become a hot technology trend and a trusted cloud strategy for the enterprise. Demand is growing. But…
Designing an Office Worth the Commute
Making sense of the future of work Organizations that prioritize employee productivity, belonging, well-being, and above all, drive engagement, need to consider office functionality and design with employee preferences in…
The State of Data and AI in Retail
4 Proven Strategies Brands Can Use to Unlock Greater Experience These days it’s hard to stand out on lower prices or shiny new features. Give it just a couple of…
How Conversational AI Solves SaaS’s Biggest Customer Service Challenges
Conversational AI simplifies, streamlines, and delights The SaaS industry is passionate about customer relationships and empowering users with the support and care they need to be successful. It’s a unique…
Account Based Marketing (ABM)
CRM
Customer Experience (CX)
Customer Service
Cyber Security
e-Book
Employee Experience
Guide
Report
RingCentral
White Paper
Unlocking the Power of Voice in 2022
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless…
Account Based Marketing (ABM)
CRM
Customer Experience (CX)
Cyber Security
e-Book
Employee Experience
Guide
Report
RingCentral
White Paper
Maximizing Productivity in the Contact Center
In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processes, streamline…
The Employee Experience Revolution
Balancing inspiration and alignment What is the employee experience, and why does it matter? Kazoo’s Employee Experience Manifesto plants a flag in the sand. Employees want more than a job.…