The Modern Contact Center Smarter Service. Happier Customers. Lower Costs. Discover how modern contact centers are transforming CX with omnichannel tools and automation. What Does an Effective Contact Center Look…
Modernize Without Disruption Deliver Agility, Performance, and Security Why It MattersThe digital landscape is evolving rapidly. With hybrid work, explosive data growth, and the rise of GenAI, traditional IT architectures…
The increasing demand for organic products has driven growth across various sectors, including the bakery industry. Consumers are looking for healthier, environmentally-friendly options without the presence of artificial additives. Here’s…
Holiday Memories Matter to Shoppers — and to You.Holiday shopping is about more than just sales; it’s about creating lasting memories and experiences. Your shoppers expect personalized, seamless interactions —…
A Canadian court recently ruled Air Canada must compensate a customer who bought a full-price ticket after receiving inaccurate information from the airline’s chatbot. Air Canada had argued its chatbot…
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Strategic Planning Assumption By 2026, at least 70% of organizations will be mandated to acquire composable digital experience platform technology, as opposed to monolithic suites, compared to 50% in 2023.…
Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with…
The last year has ushered in significant expansion for dental service organizations, thanks to funding from venture capital, private equity and other sources. But it hasn’t come without common growing…
Solve your most common business challenges with machine learning Machine learning (ML) has moved beyond the hype to become a meaningful driver of value for many organizations. Over two-thirds of…
