Generative AI 101
Expectations for generative AI are high and yet there’s also a lot of confusion about what it is and what it can do for businesses now. First, generative AI is…
4 Key Steps to Getting Started With Generative AI in Customer Support
The Promise of Generative AI and Large Language Models Thanks to natural language applications such as Chat GPT and BARD (Google), generative AI and large language models (LLMs) have gone…
Automation and AI are Enhancing Self-Service and Boosting Productivity
Today’s customers want service on their timeline and channels of choice. As the customer experience changes, companies must learn how to adapt to meet these new demands. Whether customers want…
AI Is The Future of CX
Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people, many details are fuzzy, but how they treated…
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How cloud communications are transforming dental service organizations (DSOs)
The last year has ushered in significant expansion for dental service organizations, thanks to funding from venture capital, private equity and other sources. But it hasn’t come without common growing…
How Acrolinx gives you the efficiency of generative AI — without the risk.
What’s generative AI? It’s 2023 and instead of flying cars, we have generative Artificial Intelligence (AI) that’s capable of painting your cat in the style of Picasso. Or writing you…
The Bigger Picture for AI
You’re a contact center decision-maker. Perhaps you’ve been in that role a few years, maybe even muchlonger. You’ve seen a lot of new technologies come along; some being game-changers, others…
Bridgingthe CX Divide
Why bridges? Connection. A bridge connects places, people, ideas, and much more. As the world continues to connect, innovate, and grow, the need for bridges, figuratively speaking, has never been…
Tackling our world’s hardest problems with machine learning
Tackling our world’s hardest problems with machine learning AWS puts ML in the hands of every business analyst, data engineer, developer, data scientist, and expert practitioner. And every day, these…
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
Optimizing customer journeys with AI, analytics and data The ever-evolving world of social media is becoming increasingly complex, with new technologies, cultural shifts and data overload creating challenges for organizations…