Forging ahead When deployed with the right strategy, artificial intelligence (AI) and machine learning (ML) can increase agility, streamline processes, boost revenue by creating new products and improving existing ones,…
The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay. Service leaders have rapidly evolved…
As artificial intelligence (AI) drives advertising sales to become more automated, the ad sales process and salespeople’s roles will be reinvented. Their path forward hinges upon the evolution of a…
What is customer 360 transformation and why now? Business transformation has reached a critical inflection point.For decades, businesses competed on the ability to build and distribute the best product or…
Welcome to the world of serverless Over the last few years, serverless has become a hot technology trend and a trusted cloud strategy for the enterprise. Demand is growing. But…
Conversational AI simplifies, streamlines, and delights The SaaS industry is passionate about customer relationships and empowering users with the support and care they need to be successful. It’s a unique…
How content sprawl happens, why it matters, and steps every IT leader should take to avoid it Imagine, if you will, the housing sector in much of North America. As…
4 key questions answered Verint recently hosted a Knowledge Management (KM) webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker.In this e-Book, The Future of…
Online meetings for a new generation of work SOLUTION BRIEF When Apple’s FaceTime debuted in 2010, it signaled a new era of video communication. Very quickly, people embraced the technology…
