Cheap Is Expensive
#NoBullshitCX Pay now for a good CX programme-or pay more later for not having one. Thats the reality many companies ignore until it is too late. They cut corners on…
Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
In tr od uc ti on Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Unlike traditional or…
[Experience Action Podcast] CX Pulse Check – May 2025
Artificial intelligence is revolutionizing customer experiencebut are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with…
How reviews improve search performance and boost customer engagement
If you run a business, you’ve likely asked yourself this question: how do reviews improve search performance? Well, online reviews dont merely boost your reputationthey significantly shape customer behavior, drive…
Top 5 Cities in the US for Amazing Customer Service
Certain cities across the United States stand out as hubs for outstanding customer service, setting benchmarks for others to follow. Whether youre a customer seeking the best experiences or a…
What Is the Modern Data Stack: A Practical Guide for Decision Makers
Imagine you’re a business leader swimming in data—customer feedback comments, web analytics, sales figures, support tickets—raw data everywhere, but actionable insights are hard to come by. Many organizations today know…
The Hidden Cost of Executive Escalations And How to End It
As sales organizations embrace new technologies and adapt to shifting buyer expectations, many find themselves at a crossroads. The proliferation of tools and access to a wealth of data points…
CX University Partners with The Bridge Academy to Elevate Customer Experience Excellence in Indonesia
CX University, a leading global trainer of Customer Experience (CX) professional development, is proud to announce a strategic partnership with The Bridge Academy, Indonesias premier CX consulting and training company.…
How Real-Time Payments Enhance the Consumer Experience
Digital customer experiences demand speed and convenience at every step in the buyer’s journey, and payments are no exception. Real-time payment systems are game-changers for meeting these expectations. They’re effectively…
Bridging Silos for Collaboration and CX Success: Rule 9
In my Golden Rules of CX series, I started with the bold assertion that achieving extraordinary results requires courage. Customer Experience (CX) practitioners often struggle to secure budget approval due…