Digital Customer Experience (CX) Trends in 2021
Welcome to 2021 – a weary but transitional year for the Digital Customer Experience… For digital leaders, trying to predict what a new year will bring is always a challenge…
The Call Center Experience
In today’s competitive marketplace, it has become increasingly important for organizations to deliver more seamless customer authentication experiences. It’s clear, even intuitive, that creating positive moments of truth at every…
The Pharma Technology Playbook
Pharmaceutical companies must continue to drive innovation even in the face of enormous challenges. From increased pressure in drug pricing to reimbursement constraints to the competitive nature of biosimilar products,…
6 steps to machine learning success
Forging ahead When deployed with the right strategy, artificial intelligence (AI) and machine learning (ML) can increase agility, streamline processes, boost revenue by creating new products and improving existing ones,…
Achieving Data Excellence in Financial Information Management
Financial institutions have accumulated large quantities of valuable data and metadata, but the levels of maturity in terms of how they utilize that data differ from one organization to another.…
Drive digital transformation with IBM Process Mining
Digital transformation Today’s businesses need to be effective and efficient to keep up with rapidly evolving business environments andstay ahead of the competition.Digital transformation is the main driver of process…
Adobe FrameMaker Essentials Part 5: Generated Files
Adobe FrameMaker EssentialsPart 5: Generated Files The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials series are available in…
Outperform Your Competition With Exceptional CX: A Spotlight On Technology And Technology Services
The rise of digital transformation has not only propelled digitally advanced firms, but it has also created a greater demand for technology and technology services.1 In the midst of this…
Route To Success In The Age Of The Customer
How transport and logistics companies can drive a connected and efficient future with digital. Transportation and logistics firms are envisioning an exciting phase of new growth as ecommerce continues to…
The Business Value of Red Hat Training
Red Hat Enterprise Linux has firmly established itself as a preferred delivery vehicle for modern applications and as a platform for cloud infrastructure. The trust Linux has earned has been…