Conversational AI simplifies, streamlines, and delights The SaaS industry is passionate about customer relationships and empowering users with the support and care they need to be successful. It’s a unique…
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless…
In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processes, streamline…
Balancing inspiration and alignment What is the employee experience, and why does it matter? Kazoo’s Employee Experience Manifesto plants a flag in the sand. Employees want more than a job.…
A data fabric approach to customer 360 Organizations are looking to use the data they already have, bringing in data of different types from a variety of sources, in order…
Managing CX across the end-to-end journey Delivering great customer experiences requires a strategic approach across multiple departments and lines of business within the company – not just the Contact Center.…
Understanding workplace trends and how a data-driven approach can improve employee experience Employee engagement, job satisfaction and well-being is more important than ever. Yet nearly 70% of HR leaders still…
Differentiate Your Organization by Serving Customers Better In this eBook Genesys addresses Key Questions: 1. How do you ensure business continuity when your enterprise applications are hosted in the cloud?…
Learn how your brand can build an innovative and unified customer experience management program Customers are choosing digital first at an accelerated pace, and many prefer self-service and social channels.However,…
Your roadmap to a composable future Digital Transformation is a continuous process that requires constant change and innovation from all levels of an organization, but it is difficult when you…
