The Future of Knowledge Management
4 key questions answered Verint recently hosted a Knowledge Management (KM) webinar that featured Forrester’s Kate Leggett, Vice President and Principal Analyst, as guest speaker.In this e-Book, The Future of…
US Contact Center Decision Makers’ Guide 2022
The Cloud-based Contact Center Solutions Chapter Cloud-native omnichannel has failed to deliver for modern consumers. That’s why today’s most techforward brands are retooling to deliver predictive, contextual, conversational CX for…
Account Based Marketing (ABM)
CRM
Customer Experience (CX)
Customer Service
Cyber Security
e-Book
Employee Experience
Guide
Report
RingCentral
White Paper
Achieving Personalized Contact Center Experiences
Achieving Personalized Contact Center Experiences Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as…
The Human Experience Roadmap
Incorporating observed and behavioral data Forsta’s Human Experience (HX) Roadmap is designed to help you understand customers from all angles. With Forsta’s Human Experience roadmap, leaders and decision-makers get the…
Understanding Omnichannel Customer Experience
Analyzing every touchpoint Thanks to advancements in technology and digitalization, customers can connect with your brand across more channels than ever. Succeeding in omnichannel engagement is no longer a nice…
The IT Leader’s Guide to Designing the Hybrid Digital Workplace
How to get started closing technology experience gaps to drive engagement and foster belonging IT teams are perfectly positioned to not only help organizations adapt during times of tremendous change,…
Mastering ABM: Lessons learned from several masters of ABM
MasteringMastering ABM: Lessons learned from several masters of ABM ABM has been around for a while now, but ABM mastery is very rarely achieved. In a recent Propolis Hive report,…
Account Based Marketing (ABM)
Customer Experience (CX)
Cyber Security
e-Book
Report
RingCentral
White Paper
RingCentral Video security
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT…
Account Based Marketing (ABM)
Artificial Intelligence (AI)
Customer Experience (CX)
Cyber Security
e-Book
Employee Experience
RingCentral
White Paper
RingCentral Video
Online meetings for a new generation of work SOLUTION BRIEF When Apple’s FaceTime debuted in 2010, it signaled a new era of video communication. Very quickly, people embraced the technology…