We’ve all been there… at a customer service crossroads Stuck on hold, waiting for customer service. Maybe we’ve even chatted with bots, responded to surveys,emailed, or called before. But here…
Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people, many details are fuzzy, but how they treated…
The last year has ushered in significant expansion for dental service organizations, thanks to funding from venture capital, private equity and other sources. But it hasn’t come without common growing…
What’s generative AI? It’s 2023 and instead of flying cars, we have generative Artificial Intelligence (AI) that’s capable of painting your cat in the style of Picasso. Or writing you…
You’re a contact center decision-maker. Perhaps you’ve been in that role a few years, maybe even muchlonger. You’ve seen a lot of new technologies come along; some being game-changers, others…
Healthcare professionals are under increased pressure to maximize productivity and do more with less. What’s more, they must do this while still keeping the patient front and center. Siloed data,…
Why bridges? Connection. A bridge connects places, people, ideas, and much more. As the world continues to connect, innovate, and grow, the need for bridges, figuratively speaking, has never been…
Great customer experiences are built on great customer journeys but in an omnichannel world, journeys can easily lead to wrong turns. For example, in self-service, 80 percent of customers will…
The past few years have transformed buyer habits and widened the gap between consumers’ expectations and their retail experiences. Customers today expect brands to know intuitively what they need, when…
Introduction To The Do B2B Better Workbook As you go through Do B2B Better, each chapter includes an interview with Change Maker Cari as she applies the learnings to her…
