Top 4 “As a Service” Considerations
As the hybrid workplace and business environment are constantly changing, consider a collaboration solution with built-in flexibility and predictability to help you manage cash flow. An “as a service” plan…
Moving beyond survival mode for your 2022 marketing strategy
How to successfully unify data to create more meaningful customer experiences The pandemic has driven fundamental changes in how consumers engage with brands, how they think and behave— and in…
Business user’s guide to Data-driven CX
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…
The ROI of Smart Self-Service
Using modern tools to delight modern customers Smart self-service creates happy customers, reduces costs, drives efficiency, and grows revenue. Businesses around the world, across all industries are facing drastic changes…
Trends in Healthcare and Life Sciences Marketing
Salesforce Research surveyed over 300 healthcare and life sciences marketing leaders worldwide to discover how: • Cross-functional dynamics are shifting to satisfy customer and business demands• Data is transforming how…
The Advertising Sales Equilibrium
As artificial intelligence (AI) drives advertising sales to become more automated, the ad sales process and salespeople’s roles will be reinvented. Their path forward hinges upon the evolution of a…
Forging Your Path to Modernization
How to make endpoint management simpler, cost-effective and more secure In modern workplaces, it’s common to see IT ecosystems with many device types from several OEMs. Managing these environments can…
Five Steps to Master Digital Customer Engagement
Why digital customer engagement is essential now Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three…
8 Email Templates for Modern Customer Success Teams
Does NPS still have the same predictive power? Teams that effectively manage customer relationships are rewarded accordingly; some studies show that dedicated CS can grow expansion revenue up to 125%.…
Should Loyalty Metrics be Reassessed Post-Pandemic?
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…