What’s in a Name? Your Ability to Please Your Customers
I’ve always been a big reader, but the pandemic has given me even more time to indulge my passion. I recently devoured Conscious Capitalism, by John Mackey and Rajendra Sisodia.…
Customer journey mapping tools don’t address the most critical challenges
There are a ton of journey-mapping tools out there. I’m most familiar with Touchpoint Dashboard, but I’ve had demos from many others. They all excel at certain components of journey…
Driving CX Excellence: Bridging Technology and Human Connection for Increased Sales and Lasting Loyalty
What makes your brand stand out to customers? Without a way to impress customers and make a true, emotional connection, brands won’t differentiate themselves from their many competitors. In a…
Customer Experience Matters!
The Content Guide to Better CX Over the past few years, customer experience (CX) has become a focal point for businesses looking to create value in an increasingly competitive landscape.…
Powering personalization through customer data
Today’s crowded information ecosystem adds levels of difficulty to marketers’ jobs. You need to produce personalized messages that can compete for your customers’ attention without running afoul of new privacy…
How to Reduce Customer Service Response Times
Why are Fast Response Times Essential? There is a direct link between fast response times and customer loyalty. 75% of customers surveyed by Enghouse Interactive rated speed as the most…
Putting AI, Automation, and Data to Work
Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing service experience. The stakes are…
4 Key Steps to Getting Started With Generative AI in Customer Support
The Promise of Generative AI and Large Language Models Thanks to natural language applications such as Chat GPT and BARD (Google), generative AI and large language models (LLMs) have gone…
Delivering Personalized Customer Support in Cost-Constrained Times
Contact centers are increasingly seen as vital to boosting customer loyalty and generating customer intelligence. However, in today’s uncertain economy, contact centers are under renewed pressure to drive down costs—even…
The Quest For Data-Driven Engagement In APAC And The Middle East
Develop Deep Understanding Of Customers To Meet Customer Experience And Marketing Goals With CDP. The Region Is At The Cusp Of Leveraging Data Strategies And Insight For Action And Outcomes.…