What is a Composable Architecture?
Today’s consumers expect to interact with your business on any channel they choose, whenever they choose, and to stay ahead of the competition you need to be able to deliver…
Expect the Unexpected: Planning for the Future Workplace
After more than two years of transformative changes, it seemed hybrid work was here to stay. Employees were meant to show up in the office on an as-needed basis while…
8 Email Templates for Modern Customer Success Teams
Does NPS still have the same predictive power? Teams that effectively manage customer relationships are rewarded accordingly; some studies show that dedicated CS can grow expansion revenue up to 125%.…
Should Loyalty Metrics be Reassessed Post-Pandemic?
Does NPS still have the same predictive power? The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Eighteen months later, CX pros are still curious…
Account Based Marketing (ABM)
CRM
Customer Experience (CX)
Customer Service
Cyber Security
e-Book
Employee Experience
Guide
Report
RingCentral
White Paper
Unlocking the Power of Voice in 2022
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless…
Optimize Customer Engagement with a Cloud Contact Center
Differentiate Your Organization by Serving Customers Better In this eBook Genesys addresses Key Questions: 1. How do you ensure business continuity when your enterprise applications are hosted in the cloud?…
Account Based Marketing (ABM)
CRM
Customer Experience (CX)
Customer Service
Cyber Security
e-Book
Employee Experience
Guide
Report
RingCentral
White Paper
Achieving Personalized Contact Center Experiences
Achieving Personalized Contact Center Experiences Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as…
Getting the Most Out of Your Microsoft Investment
The essential guide for implementing document management with Microsoft Office 365, Teams and SharePoint Online From a business perspective, one of the biggest changes since the global COVID-19 pandemic is…