Fixing CX Starts with First Contact
How improving First Contact Resolution can reshape the customer experience, elevate your brand and reduce costly second interactions You can’t always prevent product issues, but how you respond makes all…
Does Your CX Have a DIY Problem?
Why DIY search solutions may cost more than you think (and how to avoid common pitfalls) In today’s digital world, search isn’t just a starting point—it’s the make-or-break moment of…
The Real ROI of Remote Support—Forrester Crunched the Numbers
A commissioned study reveals how smarter remote support delivers faster resolutions, lower costs and a 395% ROI Screenshare requests that go nowhere. Repeat tickets for the same glitch. Agents burning…
How AI is Powering Personalized Experiences that Customers Expect
Personalization isn’t exactly groundbreaking, but thanks to AI, it’s now the secret sauce for brands looking to turn customer interactions into meaningful (and profitable) connections. AI is being used for…
Turn Customer Feedback Into Your FinServ Advantage
Because even the best CX strategy falls flat without follow-through There’s a growing gap between what customers expect and what many financial institutions deliver. They want fast, personal, seamless experiences…
The Latest Customer Loyalty Trends Transforming 2025 Strategies
The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. This affects everyone. For businesses, keeping up with these trends is…
For America’s Internet Service Providers, Customer Service Is Key to Competitive Advantage
Americans go online from home to work, communicate and carry out day to day tasks such as shopping and banking, so it is no exaggeration to say that their internet…
How AI is powering a frictionless future in retail CX
The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both the customer and frontline employee…
7 Key Benefits of AI in Customer Support You Can’t Afford to Ignore
Read Time: 6 minutes Table of Contents: Introduction In todays fast-paced digital economy, delivering exceptional customer service is essential. As customer expectations rise and support needs grow more complex, businesses…
Contact Center Software Trends 2025 For Better Customer Service
Contact Center Software Trends 2025 For Better Customer Service The best today is not going to be good enough tomorrow. So, in the case of contact center software , you…