How Texas Movers Are Improving Customer Service: Trends and Benefits
Moving can be one of the most stressful experiences in life, often filled with uncertainty and a thousand details to manage. Whether you’re packing up your entire home or just…
The Hidden Risk in Service Organizations: Losing Tribal Knowledge
In the fast-paced world of service delivery, the most significant threat isn’t always external competition—it’s the silent erosion of internal expertise. Tribal knowledge—the unwritten, experience-based insights held by agents, technicians,…
7 AI disasters that prove humans are irreplaceable in customer service.
Explore 7 real-world AI disasters that cost companies trust, reputation, and revenue. From rogue bots to legal backlash, these stories prove why real human connection still matters – especially in…
9 Best Google Forms Alternatives for a Better Experience
Google Forms is a reliable tool for creating surveys and collecting data, and it is valued for its simplicity and seamless integration with other Google services. Its a popular choice…
The New Battle for Data Integrity in Market Research: The $10M Fraud Case Is Just the Tip of the Iceberg
On April 15, 2025, federal prosecutors unsealed an indictment that should send a shockwave through the market research industry. Eight people working at companies you might know were charged with…
Use custom metrics to evaluate your generative AI application with Amazon Bedrock
With Amazon Bedrock Evaluations , you can evaluate foundation models (FMs) and Retrieval Augmented Generation (RAG) systems, whether hosted on Amazon Bedrock or another model or RAG system hosted elsewhere,…
Best practices for Meta Llama 3.2 multimodal fine-tuning on Amazon Bedrock
Multimodal fine-tuning represents a powerful approach for customizing foundation models (FMs) to excel at specific tasks that involve both visual and textual information. Although base multimodal models offer impressive general…
How the Inner Loop Turns Feedback Into Loyalty
What if your team could spot and fix a customer problem before it ever becomes a massive pool of complaints? That’s the power of the inner loop—a key part of…
Why businesses need to invest in both brand and customer experience – Interview with Martin Gill of Forrester
Todays interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be The post Why businesses…
Your Customers Don’t See Silos, They See an Experience—Now Learning Can Happen Everywhere with Gainsight & Skilljar
Theres something that happens when you sit in a post-sale leadership seat long enough. You start thinking in functions. In roadmaps. In metrics. But heres the mindset shift were inviting…