Cities and local governments are continuously seeking ways to enhance their non-emergency services, recognizing that intelligent, scalable contact center solutions play a crucial role in improving citizen experiences. InterVision Systems,…
HoduCC’s Predictive Dialer Carves a Place on Software Advice’s FrontRunner 2025 List “You don’t discover your place in the world. You carve it out.” At HoduSoft, we not only believe…
#NoBullshitCX Pay now for a good CX programme-or pay more later for not having one. Thats the reality many companies ignore until it is too late. They cut corners on…
In tr od uc ti on Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Unlike traditional or…
Artificial intelligence is revolutionizing customer experiencebut are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with…
Certain cities across the United States stand out as hubs for outstanding customer service, setting benchmarks for others to follow. Whether youre a customer seeking the best experiences or a…
Imagine you’re a business leader swimming in data—customer feedback comments, web analytics, sales figures, support tickets—raw data everywhere, but actionable insights are hard to come by. Many organizations today know…
As sales organizations embrace new technologies and adapt to shifting buyer expectations, many find themselves at a crossroads. The proliferation of tools and access to a wealth of data points…
CX University, a leading global trainer of Customer Experience (CX) professional development, is proud to announce a strategic partnership with The Bridge Academy, Indonesias premier CX consulting and training company.…
Digital customer experiences demand speed and convenience at every step in the buyer’s journey, and payments are no exception. Real-time payment systems are game-changers for meeting these expectations. They’re effectively…
