How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP at the Customer Experience Foundation, shares insights from their latest Utilities CX report. The…
Customer Service Trends Report 2024
AI is revolutionizing customer service at an unprecedented pace The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries…
Books About Customer Experience: 9 Best Reads for CX Professionals
When it comes to understanding customer satisfaction, books on customer experience management are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according…
Unified Endpoint Management and Security in a Work-from-anywhere World
Endpoint Expansion and Diversity Continue Unified Endpoint Management and Security Beyond Traditional Devices Organizations are facing new levels of diversity in device types and operating environments. Withhybrid work dominating most…
Driving CX Excellence: Bridging Technology and Human Connection for Increased Sales and Lasting Loyalty
What makes your brand stand out to customers? Without a way to impress customers and make a true, emotional connection, brands won’t differentiate themselves from their many competitors. In a…
Customer Experience Matters!
The Content Guide to Better CX Over the past few years, customer experience (CX) has become a focal point for businesses looking to create value in an increasingly competitive landscape.…
How to help IT manage it self with autonomous operations
Keeping pace with rapid change in IT operations and your hybrid cloud estate isn’t easy. As CTOs, CIOs and senior engineers have found, implementing a transformation strategy for IT operations…
Three Critical WaysAI and Automation Can Drive Contact Center Efficiency
When it comes to contact center operations, there’s a certain level of automation that drives efficiency. However, there are specific interactions – such as those with a vulnerable customer or…
How to Reduce Customer Service Response Times
Why are Fast Response Times Essential? There is a direct link between fast response times and customer loyalty. 75% of customers surveyed by Enghouse Interactive rated speed as the most…
Intelligent Edgeand Cloud Networks in 5G Era
The 5G era of connectivity powered by intelligent edge and cloud networks will bring lightning- fast bandwidth and ultra-low-latency performance as well as deep integration with cloud services. After years…