The IT Guide to Data Security and Governance
No business continuity plan could have prepared IT leaders for the global pandemic. COVID-19 threw the spotlight on digital — for both its strengths and shortcomings. On the one hand,…
The Low-Code App Development Playbook
Business success today depends greatly on whether IT can provide seamless and highly personalized connections with customers. Efficiency, productivity, and cost savings are top priorities for IT leaders – and…
The Strategic CFO
CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds and managers of budgets. Today’s business environment demands finance transformation, where…
Green Quadrant: Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by mandatory reporting rules based on…
Consumer-Goods FirmsDig Deeper into Data for Superior Customer Experience
Even before the Covid-19 pandemic struck, consumer-goods companies were no strangers to market upheaval and the critical need for business agility. The biggest disruptors included growing threats from e-commerce marketplaces…
The Contact Center QA “X Factor”
A positive customer experience (CX) can be a major competitive differentiator. According to recent PWCresearch, 1 in 3 customers would walk away from a brand they love after just one…
The Future of CX
Customer Experience (CX) has been a focus for many brands in recent years, with heavy investment seen by companies trying to perfect and differentiate themselves from their competitors. But what…
Modernize Data Management
Is Data Management Transformation Worthwhile? Data analytics has the power to transform the enterprise. Without an effective database management strategy in place, however, any analytics strategy will struggle in the…
Delivering Personalized Customer Support in Cost-Constrained Times
Contact centers are increasingly seen as vital to boosting customer loyalty and generating customer intelligence. However, in today’s uncertain economy, contact centers are under renewed pressure to drive down costs—even…
A Practical Guide To Getting Started With Customer Journey Orchestration
The customer experience is the sum of all the interactions that a customer has over the life of the relationship with the brand, but more importantly, the emotions, feelings, and…