Coveo introduced the Service Relevance Report in January 2021, and found that customers were disappointed by brand experiences. In fact, 73% broke up with the brand after three bad experiences.…
Attention all passengers, please stow your tray tables Whenever economic times hit a spot of turbulence, it can feel like everyone around you is suddenly bracing for impact. But that…
The endpoint is the new workplace This eBook is not going to tell you that the world has changed, that workers want more flexibility, that customers want more convenience, that…
Travel to the Cloud: 3 Things to Keep in Mind if You Are Considering the Trip The cloud started out as an exotic destination. It provided a rarefied, superior experience,…
We’ve all been there… at a customer service crossroads Stuck on hold, waiting for customer service. Maybe we’ve even chatted with bots, responded to surveys,emailed, or called before. But here…
Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people, many details are fuzzy, but how they treated…
Healthcare professionals are under increased pressure to maximize productivity and do more with less. What’s more, they must do this while still keeping the patient front and center. Siloed data,…
Customer experience (CX) leaders have a difficult but mission-critical job in modern businesses. They must tackle customer concerns head on and design future-state experiences to drive the organization forward. Verint…
Why bridges? Connection. A bridge connects places, people, ideas, and much more. As the world continues to connect, innovate, and grow, the need for bridges, figuratively speaking, has never been…
Solve your most common business challenges with machine learning Machine learning (ML) has moved beyond the hype to become a meaningful driver of value for many organizations. Over two-thirds of…
