From Cost Center to an Experience Center
Your customer experience IS your competitive advantage More than 80% of businesses agree that customer experience (CX) offers them a competitive edge; yet just 14% say it forms a crucial…
AI for Contact Center.
While the phrase “AI for the contact center” has now become very familiar, it can mean many things, and without careful consideration, AI’s business value will be under- estimated. We…
Account Based Marketing (ABM)
Customer Experience (CX)
Customer Service
Cyber Security
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Employee Experience
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HIPAA Security Guide cloud communications
The essential HIPAA security, data privacy, and compliance guide for your trusted unified communications platform The healthcare industry is often at the forefront of adopting innovative technologies that can improve…
A Digital Feedback-Fueled Approach to Personalisation
A more personal approach to marketing… Personalisation is a trend that has long since overtaken the digital marketing space. In fact, for many businesses, personalisation has become a strategic pillar…
Tackling our world’s hardest problems with machine learning
Tackling our world’s hardest problems with machine learning AWS puts ML in the hands of every business analyst, data engineer, developer, data scientist, and expert practitioner. And every day, these…
How the right technology can simplify a healthcare worker’s life
Virtually every study on healthcare worker burnout and turnover cites technology as one of the leading culprits. For example, KLAS Research released a report on clinician turnover and EHRs that…
The Future of Customer Experience
Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A strong omnichannel approach, allowing customers…
Customer experience and your bottom line
Customers have always been the jewel in the crown of a business. Without customers, your business won’t exist, but it’s because of them that organizations are constantly evolving to better…
Bringing order to marketing operations processes.
Pop quiz: What assignment should your marketing team tackle first? Should you complete the one marked “Due ASAP,” or the one labeled with the red siren emoji in the email…
Digital Customer Experience (CX) Trends in 2021
Welcome to 2021 – a weary but transitional year for the Digital Customer Experience… For digital leaders, trying to predict what a new year will bring is always a challenge…