Bridgingthe CX Divide
Why bridges? Connection. A bridge connects places, people, ideas, and much more. As the world continues to connect, innovate, and grow, the need for bridges, figuratively speaking, has never been…
Artificial Intelligence For an Omnichannel World
Great customer experiences are built on great customer journeys but in an omnichannel world, journeys can easily lead to wrong turns. For example, in self-service, 80 percent of customers will…
7 leading machine learning use cases
Solve your most common business challenges with machine learning Machine learning (ML) has moved beyond the hype to become a meaningful driver of value for many organizations. Over two-thirds of…
The CX trends shapingthe future of retail
The past few years have transformed buyer habits and widened the gap between consumers’ expectations and their retail experiences. Customers today expect brands to know intuitively what they need, when…
AI for Contact Center.
While the phrase “AI for the contact center” has now become very familiar, it can mean many things, and without careful consideration, AI’s business value will be under- estimated. We…
A Digital Feedback-Fueled Approach to Personalisation
A more personal approach to marketing… Personalisation is a trend that has long since overtaken the digital marketing space. In fact, for many businesses, personalisation has become a strategic pillar…
Journey Mapping the Digital-First Customer Experience
Rapid digital adoption is shifting customer behavior, making journey mapping more important than ever. Your customer’s journey is changing rapidly with digital and self-service dominating customer interactions. Long-established shopping habits…
Problema di gestione delle password? Parliamone!
Webinar Non è un segreto che le password compromesse siano una delle principali cause di violazione dei dati. In effetti, ogni secondo del giorno si verificano oltre 900 attacchi alle…
Password management problem? Let’s talk about!
Webinars It’s no secret that compromised passwords are a leading cause of data breaches. In fact, over 900 password attacks occur every second of the day. Whether these credentials are…
Tackling our world’s hardest problems with machine learning
Tackling our world’s hardest problems with machine learning AWS puts ML in the hands of every business analyst, data engineer, developer, data scientist, and expert practitioner. And every day, these…