When Disaster Strikes, How Quickly Can You Respond? There is a good chance you’ve already been breached. Verizon’s 2019 DBIR found 41,686 security incidents including 2,013 data breaches worldwide. Credential…
What is customer 360 transformation and why now? Business transformation has reached a critical inflection point.For decades, businesses competed on the ability to build and distribute the best product or…
Are you maximizing the return on your managed services investment to support Oracle applications or technology? Smart IT and management teams focus not just on how much they spend but…
Why digital customer engagement is essential now Digital customer engagement is evolving quickly. According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three…
The COVID-19 pandemic has, and continues to, take a toll onhealthcare workers. While many individuals may have thought that the worst was behind them, the reality is that the pandemic…
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless…
In 2022, maximizing productivity is a non-negotiable. Over the past two years companies have recognized the value of optimized contact center operations and are working to extensively improve processes, streamline…
Achieving Personalized Contact Center Experiences Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as…
