Strategic Planning Assumption By 2026, at least 70% of organizations will be mandated to acquire composable digital experience platform technology, as opposed to monolithic suites, compared to 50% in 2023.…
Let’s get your generative AI muscles warmed up Customers demand that brands deliver fast responses to questions and pivot quickly to resolve issues. These expectations are not going away, and…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder and Deputy CEO at Content Guru discusses The latest UK Customer Satisfaction Index painted…
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP at the Customer Experience Foundation, shares insights from their latest Utilities CX report. The…
We’ve all heard the quote: it takes five times as much money to acquire a customer as it does to retain one. For some industries, acquisition is key, but there…
Few industries today are as competitive as fashion. Brands must compete with both long-established brands with global followings and small scale designers selling their products via eBay, Amazon, and Etsy.…
AI is revolutionizing customer service at an unprecedented pace The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries…
When it comes to understanding customer satisfaction, books on customer experience management are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according…
What makes your brand stand out to customers? Without a way to impress customers and make a true, emotional connection, brands won’t differentiate themselves from their many competitors. In a…
Personalization is a significant customer expectation — and one many organizations haven’t achieved yet. According to McKinsey & Company, 71% of consumers expect companies to deliver personalized interactions, and 76%…
