Setting the scene As the full impact of the pandemic dawned with astonishing speed on organisations and on their markets across Asia, service departments faced not only previously unimagined levels…
Coordinating regulatory frameworks across jurisdictions is a complex task for almost any sector. With crypto-assets – given the unique features of the underlying technology as well as the boundless opportunities…
The Future of CX is now Customer behavior trends have dramatically shifted, leaving entire enterprise organizations struggling tokeep up with the pace of change. After a disruptive and tumultuous 2020,…
Over the past few years, Customer Experience (CX) programs have become an established path to delivering enhanced customer experiences, engaging employees and driving business change. Why then, is every business…
Every day, customers leave a trail of information to tell you what they want, feel, and dislike. Every phone call, chat, website visit, social post, and online review generates billions…
Prepare for the future, don’t re-create the past In 2020, the global consumer landscape dramatically changed. Confined to our homes for long periods, hallways became gyms, dining in became the…
Delivering Exceptional Customer Experience in Challenging Economic Conditions This is the third edition of Verint’s annual research examining the customer engagement challenges organizations face, and the strategies they are using…
Digital Transformation Needs To Address the New Human-Machine Paradigm Automation now plays a pivotal role for businesses that want to elevate and scale customer experience (CX) with the efficiency needed…
Customer experience (CX) leaders have a difficult but mission-critical job in modern businesses. They must tackle customer concerns head on and design future-state experiences to drive the organization forward. Verint…
Coveo introduced the Service Relevance Report in January 2021, and found that customers were disappointed by brand experiences. In fact, 73% broke up with the brand after three bad experiences.…
