2023 contact center trends
Attention all passengers, please stow your tray tables Whenever economic times hit a spot of turbulence, it can feel like everyone around you is suddenly bracing for impact. But that…
Unlocking customer experience innovation in contact centers
Improving customer experience boosts your bottom line A good customer service experience can have a significant impact on business performance. Efficient, responsive contact centers are key to building customer loyalty…
Jumpstart innovation with machine learning
No longer limited to global technology enterprises and data science specialists, machine learning (ML) has entered the mainstream. Thanks to the cloud, the barriers to widespread use of machine learning…
The 5 Must-haves Of Attended Automation
From Process Automation to Strategic Automation Robotic process automation (RPA), also known as unattended automation, has been widely embraced on a global scale in sectors as varied as telecom, financial…
Journey to the Cloud A Travel Guide
Travel to the Cloud: 3 Things to Keep in Mind if You Are Considering the Trip The cloud started out as an exotic destination. It provided a rarefied, superior experience,…
LISTEN UP: Get a 360-Degree View of Interactions to Elevate Customer Experiences
We’ve all been there… at a customer service crossroads Stuck on hold, waiting for customer service. Maybe we’ve even chatted with bots, responded to surveys,emailed, or called before. But here…
AI Is The Future of CX
Building lasting relationships, not isolated results Think of someone you used to know. What do you remember about them? For most people, many details are fuzzy, but how they treated…
How Acrolinx gives you the efficiency of generative AI — without the risk.
What’s generative AI? It’s 2023 and instead of flying cars, we have generative Artificial Intelligence (AI) that’s capable of painting your cat in the style of Picasso. Or writing you…
The Bigger Picture for AI
You’re a contact center decision-maker. Perhaps you’ve been in that role a few years, maybe even muchlonger. You’ve seen a lot of new technologies come along; some being game-changers, others…
The 2023CX Leader Handbook: How to Overcome Four Core Challenges
Customer experience (CX) leaders have a difficult but mission-critical job in modern businesses. They must tackle customer concerns head on and design future-state experiences to drive the organization forward. Verint…