Product DiscoveryEngine Buyer’s Guide
Product discovery is one of the most important elements of ecommerce customer experience (CX). It has the power to increase your conversion rates, improve your average order value (AOV) and…
WFM TECHNOLOGYVALUE MATRIX 2023
THE BOTTOM LINE Organizations that employ hourly workers are under intense pressure to keep operating costs low and productivity high. The ongoing uncertainty of the greater work landscape and economic…
Revolutionizing Customer-Centric Solutions with AI-Powered Advanced Personalization
Personalization is a significant customer expectation — and one many organizations haven’t achieved yet. According to McKinsey & Company, 71% of consumers expect companies to deliver personalized interactions, and 76%…
Grow your businessand champion innovation with hybrid cloud
To survive and thrive in an ever-changing environment,organizations must adapt quickly to market disruptions, needs and requirements, all while seizing new opportunities for future innovations. Mastering hybrid cloud unlocks these…
How to help IT manage it self with autonomous operations
Keeping pace with rapid change in IT operations and your hybrid cloud estate isn’t easy. As CTOs, CIOs and senior engineers have found, implementing a transformation strategy for IT operations…
Omdia Universe: AIOps, 2023–24
Summary The introduction of the latest technology—such as generative AI and machine learning—can helporganizations accelerate growth, increase efficiency, and improve customer service. However, thetruth is that generative AI technology alone…
The CIO’s Handbook for IT Cost Optimization
Cost savings in plain sight, yet out of reach You’re probably already running a cost optimization initiative—does it ever really end? You know there are opportunities to save, but your…
Powering personalization through customer data
Today’s crowded information ecosystem adds levels of difficulty to marketers’ jobs. You need to produce personalized messages that can compete for your customers’ attention without running afoul of new privacy…
The IT Guide to Data Security and Governance
No business continuity plan could have prepared IT leaders for the global pandemic. COVID-19 threw the spotlight on digital — for both its strengths and shortcomings. On the one hand,…
Digital Global Event
Discover how to harness the power of your data and turn your data challenges into opportunities. Are you inundated with data? Most organizations are. It is often siloed and distributed…