Discover the benefits and ROI for GenAI GenAI is reshaping customer service, making answers faster, agents less stressed and operations run smarter. But without a clear strategy, even the best…
Personalization isn’t exactly groundbreaking, but thanks to AI, it’s now the secret sauce for brands looking to turn customer interactions into meaningful (and profitable) connections. AI is being used for…
Forrester answers CX pros’ top questions GenAI is a hot topic and revolutionary force in CX right now – it’s ok to have questions! Luckily, Forrester has the answers. The…
AI has been a part of the contact center for close to a decade now. But recently, this technology has exploded, constantly changing at incredible speeds. The key to keeping…
Organizations that employ hourly workers are under intense pressure to keep operating costs low and productivity high. The ongoing uncertainty of the greater work landscape and economic climate make dedicated…
Crafting captivating digital experiences just got easier. The Worldwide Hybrid Headless Content Management Systems Assessment is here, providing a clear picture of the top vendors in this critical space. This…
Get insights from the experts on how to navigate this increasingly complex landscape It should come as no surprise – AI adoption has more than doubled over the past two…
Increase Student Satisfaction, Enhance Operational Efficiencies, and Boost Alumni Engagement Feeling pressure to transform the student experience? You’re not alone! Research shows that students are yearning for a more modern…
2024 CX Industry Report If your end-to-end customer journey is a collection of siloed touchpoints… you can’t provide a consistent, empathetic customer experience. Based on a survey of 4,000 adults…
Acxiom’s Annual CX Trends Report Explore the macro trends shaping the customer experience revolution. This year, the focus is on AI and how it’s fueling emerging trends in the CX…
