The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay. Service leaders have rapidly evolved…
Customer experience (CX) is the key differentiator in business today. Yet superior CX is not just what appears on the surface or when in direct contact with the customer. Have…
At a time when every company is trying to do more with less, efficient territories have become a business imperative. Well designed territories help you maximize coverage and revenue, reduce…
Enhance protection of critical Salesforce data Safeguarding your most sensitive data and staying ahead of evolving compliance and industry regulations with Shield saves you staggering costs. Shield is a suite…
Business executives know that their company needs to adopt a data-driven strategy. However, gaining value from data remains a massive challenge, despite the fact that businesses are drowning in data.…
Introduction a data fabric approach to multicloud data integration Modern enterprises are struggling with increasingly complex data real estates as data becomes more diverse, distributed, and dynamic across hybrid cloud…
Disrupties in de supply chain zijn niets nieuws in de voedingsmiddelenwereld. Vertragingen op het vlak van transport, ongunstige weersomstandigheden die de teelt en oogst beïnvloeden, plotse toenames in de vraag…
Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service…
What You’ll Find in This Report : For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service professionals to determine: Data in this report…
How Consulting Firms Can Harness CRM for Growth During the New Normal There may be no better time for consulting firms to rethink their client-engagement models. The business environment is…
