Customer Experience (CX), Employee Experience Industry Insights

Cut Costs, Not Corners: Build a Smarter Customer Access Strategy with AI The third customer this morning just asked why their chat agent couldn’t access their case notes. Your team’s…

The Lean Advantage: Scale Smarter, Not Heavier Adding headcount feels like growth — until payroll piles up, compliance headaches creep in and your Slack fills with endless status pings. The…

3,000 professionals and 140,000 Hubstaff users are proving shallow adoption won’t cut it — here’s how you can unlock real results AI may be everywhere, but for most teams, the…

The Software Industry’s Guide to Collecting Customer Feedback Your customers are leaving clues everywhere – in surveys, in-app comments, app store reviews, social posts and support chats. If you only…

The Tech Leader’s Guide to Feedback Automation Customer feedback isn’t slow, your process is.When feedback sits in silos or waits for manual hand-offs, the moment to act slips away. In…

7 Strategies to Optimize Your Communication Efforts Comms teams are expected to engage everyone, everywhere, all at once — sometimes with a team that’s barely big enough for a group…

The Comms Strategy That Actually Reaches Frontline Workers Your frontline workers aren’t checking email. They’re not refreshing the intranet. They’re not sitting in front of a screen at all, which…

The State of AI in Customer Experience 2025 AI adoption is climbing fast—but are companies actually seeing results? To find out, CX analyst firm Metrigy surveyed 1,100 CX decision-makers across…

Getting Started With Contact Center AI AI promises efficiency, happier customers and less stress for your agents. But the hardest part is often just figuring out where to start. This…