Use custom metrics to evaluate your generative AI application with Amazon Bedrock
With Amazon Bedrock Evaluations , you can evaluate foundation models (FMs) and Retrieval Augmented Generation (RAG) systems, whether hosted on Amazon Bedrock or another model or RAG system hosted elsewhere,…
Best practices for Meta Llama 3.2 multimodal fine-tuning on Amazon Bedrock
Multimodal fine-tuning represents a powerful approach for customizing foundation models (FMs) to excel at specific tasks that involve both visual and textual information. Although base multimodal models offer impressive general…
How the Inner Loop Turns Feedback Into Loyalty
What if your team could spot and fix a customer problem before it ever becomes a massive pool of complaints? That’s the power of the inner loop—a key part of…
Why businesses need to invest in both brand and customer experience – Interview with Martin Gill of Forrester
Todays interview is with Martin Gill, VP, Research Director at Forrester. Martin joins me today to talk about their upcoming CX Summit EMEA that will be The post Why businesses…
How exceptional ecommerce CX builds brand loyalty
Ecommerce brands are a dime a dozen in todays competitive retail landscape, but exceptional CX can be the difference between a memorable brand and one that gets lost in the…
Your Customers Don’t See Silos, They See an Experience—Now Learning Can Happen Everywhere with Gainsight & Skilljar
Theres something that happens when you sit in a post-sale leadership seat long enough. You start thinking in functions. In roadmaps. In metrics. But heres the mindset shift were inviting…
InterVision accelerates AI development using AWS LLM League and Amazon Sage Maker AI
Cities and local governments are continuously seeking ways to enhance their non-emergency services, recognizing that intelligent, scalable contact center solutions play a crucial role in improving citizen experiences. InterVision Systems,…
HoduCC’s Predictive Dialer Carves a Place on Software Advice’s FrontRunner 2025 List
HoduCC’s Predictive Dialer Carves a Place on Software Advice’s FrontRunner 2025 List “You don’t discover your place in the world. You carve it out.” At HoduSoft, we not only believe…
Cheap Is Expensive
#NoBullshitCX Pay now for a good CX programme-or pay more later for not having one. Thats the reality many companies ignore until it is too late. They cut corners on…
Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
In tr od uc ti on Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Unlike traditional or…